The service level and consistency are ensured through our quality & standards assurance protocols:

Vetting 
Everything from business registration and vehicle insurances to the chauffeur’s criminal and driving records is checked.

Onboarding 
It’s all about incorporating all of the ABT standards into the supplier’s operations practice, ensuring the highest level of service is implemented and guaranteed.

Auditing 
It serves to conduct multiple on-site performance checks, known as ‘ghost rides’, so that we make sure the guaranteed service level is delivered.

Evaluating 
This phase is never-ending, and focuses on the supplier’s responsiveness, flexibility, drivers’ performance as well as the number and nature of eventual complaints.

Extension 
It is intended to improve the already established quality of service and bring more value to all business aspects.

The assets that give us a competitive advantage in the world market:

• Constant substantial service volume we bring to our suppliers
• Special long-term partnership ties
• More favorable terms of service
• Automatic pricing engine
• One currency for the whole world

You have only one point of contact to deal with rather than multiple suppliers.

• One email/phone number for 200+ destinations
• Central billing
• Eliminating any miscommunication
• Preventing the need of repeating questions and requests over and over

All of the information you need is at your fingertips.

• In-house 24/7/365 human touch, helped by CRM
• Available via phone, email, live website chat and WhatsApp
• Customer-centric culture – instant resolutions of issues are the norm
• Live ride status update notifications

Preferred Luxury Services white-label solution enables us to customize the service with your brand, logo and identity, without you having to invest in infrastructure and technology.

• Name boards
• Documents
• Vehicles
• Chauffeurs’ attire and code of conduct