The service level and consistency are ensured through our quality & standards assurance protocols:
Everything from business registration and vehicle insurances to the chauffeur’s criminal and driving records is checked.
It’s all about incorporating all of the ABT standards into the supplier’s operations practice, ensuring the highest level of service is implemented and guaranteed.
It serves to conduct multiple on-site performance checks, known as ‘ghost rides’, so that we make sure the guaranteed service level is delivered.
This phase is never-ending, and focuses on the supplier’s responsiveness, flexibility, drivers’ performance as well as the number and nature of eventual complaints.
It is intended to improve the already established quality of service and bring more value to all business aspects.